Delete your account

Sakinim accounts are created by your building office, so deletion goes through them as well.

How to ask for deletion

1. Ask your komendant to remove your login, or write to us from the email address on your account.
2. Tell us your username and your building, so we can find the account.
3. We confirm the request with your building office and reply within 30 days.

Request deletion by email

What is deleted

Your login is closed: you are signed out on every device, your phones stop receiving notifications, and the account can no longer be used. We also remove your phone number, email address and identity documents, unless your building office still needs them for the owner or resident record.

What may be kept

Charges, payments and receipts belong to your flat’s financial record, which your MTK may be required by law to keep. They stay in that record, under your name, but can no longer be reached through your login.