Privacy policy
1. Who we are
Sakinim is a building-management service for housing construction cooperatives (MTKs) and other building managers, and for the people who live in their buildings. Here, “Sakinim”, “we” and “us” mean the team that runs Sakinim.
This policy covers this website (sakinim.az), the Sakinim web app (app.sakinim.az) and the Sakinim mobile apps for iPhone and Android.
2. Your building office and us
Sakinim is used by your MTK or building manager (“your building office”). Your building office decides whose details are entered into Sakinim and why: who owns or lives in each flat, what each flat is charged, and what it has paid. For that information your building office is the owner of the personal data, in the terms of the Law of the Republic of Azerbaijan “On Personal Data”, and we process it as an operator, on its behalf and on its instructions.
We are responsible ourselves for the information we use for our own purposes: keeping Sakinim running and secure, and answering people who write to us.
3. What we process
| What | Details | Where it comes from |
|---|---|---|
| Your login | Username; password, stored only as a one-way hash that cannot be turned back into the password; role; building and flat; failed sign-in attempts and any lock; last sign-in; your signed-in sessions and when each was last used | Your building office, and you |
| Identity and contact | Full name, phone number, email address, personal identification number (FIN), and scans of your identity card or of a property-registry extract, if your building office keeps them | Your building office |
| Flat and residence | The flat you own or live in and since when, changes of ownership, parking bays you hold, and vehicle plate numbers | Your building office |
| Money | Charges, payments and the flat’s balance; receipts you send (the photo or PDF, amount, reference number, note and payer’s name); and whether each receipt was approved or rejected, and why | Your building office, and you |
| Requests | Requests (tickets) about problems in the building, the replies, and the photos and files attached to them | You, and your building office |
| Announcements | Which announcements you have read | Recorded as you use Sakinim |
| Notifications | Whether you want notifications by email and by push; your phone’s push token, its platform (iOS or Android) and the app version | You, and your phone |
| Record of money actions | Who recorded or reversed a payment or cancelled a charge, and when | Recorded as Sakinim is used |
| Messages to us | What you write to us by email, WhatsApp or phone, and your address or number | You |
Our hosting providers also keep technical logs of the requests made to Sakinim, such as IP addresses and times, to operate and protect the service.
We do not sell personal data, show advertising, or use analytics or tracking tools. The mobile app does not read your contacts, your location or your microphone.
4. Why we use it
- To provide Sakinim: to keep each flat’s account, so your building office can charge it and record payments, and so you can see what you owe, send receipts and report problems.
- To notify you: when a receipt is approved or rejected, a payment is recorded or reversed, a request is answered, or a new announcement is posted.
- To keep Sakinim secure: to check who is signing in, lock an account after repeated wrong passwords, end sessions, and keep a record of money actions.
- To help you: to answer support requests.
- To meet legal obligations, such as keeping financial records.
- To talk to building managers who ask us about Sakinim.
We rely on the agreement between us and your building office; on your own relationship with your building office as an owner, resident or member; on legal obligations; and, where the law requires it, on your consent. You can turn push and email notifications off at any time in the app.
5. Who can see it
- Your building office: the komendant and other authorised staff of your building.
- The others on your flat: owners and residents linked to the same flat see the flat’s charges, payments and requests. Other residents of the building do not see your information.
- Our staff, only as far as needed to run, support and secure Sakinim.
- Our service providers, who process it only to provide their service to us:
| Provider | What it does for Sakinim |
|---|---|
| Railway | Runs the Sakinim server and its database |
| Netlify | Hosts this website and the web app |
| Cloudflare (R2) | Stores uploaded files: receipts, request photos and documents |
| Resend | Sends notification emails |
| Expo | Delivers push notifications to the mobile app |
| Google (Firebase Cloud Messaging) | Delivers push notifications to Android phones |
| Apple (Apple Push Notification service) | Delivers push notifications to iPhones |
- WhatsApp (Meta), only if you choose to write to us on WhatsApp: the message then passes through WhatsApp under its own privacy policy.
- Public authorities, when the law requires us to disclose information.
6. Where it is stored
Our service providers run their systems outside the Republic of Azerbaijan, so your information is transferred to and stored in other countries. We use them only for the purposes in this policy.
7. How long we keep it
- Your login and your flat’s information stay for as long as your building office uses Sakinim and you are linked to the flat. When you move out or a flat is sold, your login is closed, but the flat’s history stays with the flat.
- Financial records (charges, payments, receipts) are kept for as long as your building office is required by law to keep them.
- Deleted items are usually marked as deleted rather than erased at once, so that a flat’s financial history stays complete and correct.
- Push tokens are removed when you sign out, when your password is reset, and when your login is blocked or closed.
- When a building stops using Sakinim, we return or delete its information as agreed with its building office, except what we must keep by law.
- Messages to us are kept as long as needed to answer them and to keep a record of our dealings.
8. How we protect it
All traffic to Sakinim is encrypted (HTTPS). Passwords are stored only as one-way hashes. The database itself keeps each building’s information apart from every other building’s. Each role sees only what it needs: a komendant works only in their own building, and a resident sees only their own flat. An account locks for a while after repeated wrong passwords. The mobile app keeps your session in the phone’s secure storage (the iOS Keychain or the Android Keystore). The database is backed up every day.
No system is perfectly secure. If a breach affects your information, we will inform your building office, and the people and authorities the law requires us to inform.
9. Your rights
Under the law you may ask to know what information about you is processed, to receive a copy, to have it corrected, and to have it deleted or blocked where the law allows. You may withdraw consent you have given, and you may complain to the competent state authority.
Because your building office enters most of your information, it is usually the fastest way to correct it. You can also write to us at info@sakinim.az; we will help, and where the request concerns your building office’s records we will pass it on to them. You can change your email address and your notification settings yourself, in Account in the app. To close your account, see Delete your account.
10. On your device
- Mobile app: the camera is used only when you choose to photograph a receipt or a problem. Photos and files are chosen through your phone’s own picker, so the app sees only the files you pick. Push notifications are sent only if you allow them, and you can turn them off at any time.
- Web app: your browser’s local storage keeps your sign-in session and your language choice. The web app does not use cookies.
- This website uses no cookies, no analytics and no third-party content. Our hosting provider logs requests to it.
11. Children
Sakinim is not meant for children. Logins are created for adult owners and residents.
12. Changes to this policy
When we change this policy, we publish the new version here and change the date at the top. If a change is significant, we will also tell building offices, or you, in the app.
13. Contact
Email: info@sakinim.az